Returns and Refunds
Returns and Refunds
Freshness:
If the food we deliver to you does not seem fresh, please contact sales@sunli.uk to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date or a refund. Please note that you will need to email us a photo of the unfresh food within 24 hours of receipt to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 working days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
Damage:
While our meals are packed carefully to ensure they arrive in perfect condition, on occasion (and for reasons beyond our control) damage may occur in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date or a refund. Please note that you will need to email us at sales@sunli.uk a photo of the damaged products within 24 hours of receipt to be eligible for a refund. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
Other Issues:
If you have any concerns with your order, please contact our Customer Support team at sales@sunli.uk
Returns
Due to the perishable nature of our products, we are unable to accept returns. We offer our customers refunds or replacement delivery if orders are not delivered to an acceptable quality, as detailed above.